Refund Policy

At Global King Express, we aim to provide reliable and timely international courier services. However, in certain cases, customers may be eligible for a refund based on the conditions below.

Thank you for choosing Global King Express for your international courier needs. We are committed to delivering reliable and timely service, ensuring your shipments reach safely to their destination. However, we understand that in some situations, you may need to request a refund. Below is our refund policy explaining the terms and process for refund requests.

1. When You Can Get a Refund

   Refunds may be considered in the following situations:

   • Service Not Completed: If your shipment was not picked up or delivered as promised.
   • Late Delivery: If the parcel is not delivered within the committed delivery timeline (where applicable).
   • Shipment Damage or Loss: If your parcel is lost or arrives damaged during transit.
   • Wrong Billing: If you were charged incorrectly or there was any pricing error.
2. Cases Where Refund is Not Applicable

   Refund requests will not be accepted under these conditions:

   • Receiver Not Available: If delivery fails due to recipient absence.
   • Customs Clearance Delays: Delays caused by customs checks or documentation issues.
   • Restricted Items: If the parcel contains prohibited or restricted items as per shipping rules.
   • Uncontrollable Situations: Delays due to natural disasters, strikes, or other unexpected events.
   • Booking Charges: Courier booking fees are non-refundable if the order is cancelled by the customer.
3. How to Request a Refund

   To apply for a refund, follow these steps:

   • Contact Support: Reach out to our support team within 30 days from the booking or delivery date.
   • Provide Details: Share your tracking ID, issue details, and any proof if required.
   • Review Process: Our team will check your request and may ask for additional information.
   • Final Decision: Once reviewed, you will be informed about approval or rejection. Approved refunds are processed within 7–14 working days.
4. Refund Payment Method

   If your refund is approved, the amount will be sent back using the same payment method used during booking. Processing time may vary depending on your bank or payment provider.

5. Policy Updates

   Global King Express may update this refund policy at any time. Any changes will be published on this page, so we recommend checking it regularly.