Terms & Conditions

1. Customs, Export & Import Handling

   The courier service may complete required documents, update product or service codes, and assist with customs clearance on behalf of the shipper. Any duties, taxes, or warehouse charges at the destination or origin will be payable by the shipper if the receiver refuses to pay. These charges depend on the destination country’s customs policies and regulations.

2. Required Documents

   The shipper must provide valid ID proofs such as Aadhaar Card, PAN Card, or Passport Copy. Additional documents may be required depending on the shipment type. If documents are incomplete or not provided, the shipment may be held or delayed.

3. Prohibited & Restricted Items

   Shipments containing hazardous materials, liquids, drugs, weapons, currency, precious metals, or any illegal or restricted items are not allowed. If undeclared or prohibited goods are found, the shipment may be detained and reported to the appropriate authorities.

4. Delivery & Undeliverable Shipments

   Shipments are delivered to the address provided by the shipper but not necessarily to the named individual. If delivery fails due to incorrect address, receiver unavailability, or refusal, the shipment may be returned, disposed of, or destroyed. All related charges will be borne by the shipper.

5. Inspection & Security Checks

   The courier service reserves the right to open and inspect any shipment without prior notice. Shipments may also be inspected by customs authorities at origin or destination. The company is not responsible for delays caused due to such inspections.

6. Charges & Billing

   Shipping charges are calculated based on the higher of actual weight or volumetric weight (Length × Width × Height ÷ 5000). Additional charges such as fuel surcharge, remote area fees, customs duties, and clearance charges may apply. All applicable charges must be paid by the shipper.

7. Liability & Responsibility

   The courier service is not liable for any loss, damage, or delay during transit. Pickup staff are responsible only until the shipment is collected. After pickup, all queries should be directed to the customer support team or office.

8. Claims & Complaints

   All claims must be submitted in writing within 3 days from the date of delivery or pickup. Claims must include the AWB copy and required supporting documents. Only claims submitted by the authorized shipper will be accepted.

9. Delays & Transit Time

   Delivery timelines are estimated and not guaranteed. Delays may occur due to customs clearance, weather conditions, flight schedules, or operational issues. The courier service is not responsible for such delays.

10. Force Majeure (Beyond Control)

    The courier service is not liable for any loss or delay caused by circumstances beyond control, including natural disasters, war, strikes, government actions, or other unforeseen events.